The quickest way to get help is a support ticket in the Client Area. Your request is linked directly to your account and you can follow its status at any time.
Open a ticket
- Log in at https://my.hoston.ch.
- Click Support > Open Ticket.
- Choose the right department, for example technical support or billing.
- Select the affected service, enter a clear subject and describe the problem.
- Attach screenshots if useful and click Submit.
Information that helps us
- the affected domain or e-mail address
- the exact error message (text or screenshot)
- since when the problem occurs and what was changed beforehand
- steps to reproduce the error
Important: Never send us passwords by ticket or e-mail unless we explicitly ask for them.
Other contact options
Technical support: support@hoston.ch. Billing questions: buchhaltung@hoston.ch. Before opening a ticket, check our status page https://status.hoston.ch, where we report incidents and maintenance work.
